We think you’ll love your Liberty Kelly product, but if you’re not 100% satisfied, we offer a no questions asked 14-day returns policy from the date of receival for all UK-based orders. Please ensure the product is unworn & in its original packaging.
I would like to return my Liberty Kelly garment. What do I do?
Please get in touch via the contact us page or call us on +44 20 3823 6188 and we will try to sort any problems you may have. Please ensure the product is unworn & in its original packaging. Customers are responsible for the postage of returns, and all items must be sent using a tracked/signed for form of delivery.
I returned my order, what happens next?
If you request an exchange, we will deliver the new product to you on receipt of the returned original order. Whilst we aim to get orders out the same day, please allow 7 business days.
If you asked for a refund, we will process the refund on receipt of the returned original order. Please allow 7-10 business days for the money to clear in your account.
What is your Christmas Returns policy?
Liberty Kelly jackets, ponchos & coats make a great Christmas present for that someone special in your life. We offer an extended returns policy over the Christmas period, so any order made from November 1st - December 30th may be returned to us by the 15th of January. Please contact us if you wish to return your item.